August 26, 2026
Managing more than one casino profile can get complicated fast slotsdjkasino.no. At Slotsdj Casino, players at times create a second account after forgetting a password, using a different email, or moving devices. This guide walks you through how to merge accounts safely, what verification you must provide, and how login works once everything is unified.
Multiple accounts usually happen by accident, not by choice. A player registers with a work email on a desktop, then later signs up with a private Gmail address on a mobile. Another person use the Facebook login option and later seek to create a manual account with the same email. Misplacing a username and starting fresh instead of recovering the password is another common route. These situations are straightforward to fix, and our support team can help you consolidate them into one verified identity.
Numerous Norwegian players wind up with two profiles without being aware of it. You might register with your work email on a desktop, then later join with a private Gmail address on your mobile. Some people use the Facebook login option and later try to create a manual account with the same email. Losing a username and creating a new account instead of recovering the password is also widespread. These situations are straightforward to resolve, and our support team can help you combine them into one verified identity.
Maintaining a single account guarantees that all deposits, withdrawals, and bonus wagering are tracked correctly. If you have two active profiles, you might inadvertently violate bonus terms by claiming a welcome offer twice, which can lead to account restrictions. Merging unifies your real money balance, bonus funds, free spins, and loyalty points into one place. It also stops confusion about which account carries your cashback or tournament entries, giving you a clear overview of your gaming activity.
Before we begin a merge, we need to confirm that the two accounts are linked to the same person. We never combine profiles that display mismatched legal names, birth dates, or payment details. This secures all account holders from fraud or unintentional data loss. Have your registered email addresses, username details, and a valid identification document ready when contacting support.
We might request a colour copy of a passport, national ID card, or driving licence. The document needs to be valid and clearly indicate your full legal name and date of birth. If your address has changed, we may also request a recent utility bill or banking statement. These verifications adhere to our standard verification rules and are processed through a secure upload channel.
Our staff will check the name and address on your ID with the details registered in both accounts. If they align, we continue to the next step. In cases where the address differs between accounts, we require a proof of address document dated within the last three months. This ensures that the merge won't accidentally link profiles belonging to different individuals. We do not merge accounts that show mismatched legal names or birth dates.
To start the merge, contact our customer support team via live chat or via email. Give both usernames, the email addresses linked to each account, and specify which profile you want to keep as the primary one. Our agents will verify your identity and ensure that both accounts are eligible. The whole process generally takes between 24 and 48 hours, based on document review times. We'll notify you once the merge is complete.
Following the merge, you will log in using the credentials of the primary account you chose. The second account will be terminated, and all balances, bonus funds, and reward points will be transferred. Your transaction history from the closed account will be archived but no longer accessible for play. This keeps your gaming experience organized and protected.
Absolutely, we are able to merge accounts even when they contain different currencies. During the process, our team converts the balance of the secondary account into the currency of the primary account using the current exchange rate. You will see the converted amount added to your main balance. All bonus funds linked to a specific currency are converted under the same terms, and wagering requirements will be recalculated accordingly.
When we combine accounts, active bonus wagering progress is not just added together. Instead, we examine each bonus separately. If you have an ongoing bonus on the account you want to keep, it remains unchanged. Bonuses on the secondary account are either forfeited or, if qualified, transferred and their wagering requirements reset. Our support team will clarify the exact outcome based on your specific bonuses before completing the merge.
The majority of merge requests are completed within 24 to 48 hours once we receive all required documents. The timeline is based on how quickly you submit the verification files and whether any additional checks are required. At peak times, such as weekends or holidays, it may take slightly longer. We strive to process your request as swiftly as possible and notify you via email.
If you cannot recall the email address associated with your duplicate account, contact support with as much information as possible. Provide your full name, date of birth, and any usernames you remember. Our security team can find profiles matching your identity and aid you in restoring access. You might have to complete additional verification steps to prove ownership before we go ahead with the merge.
No, Slotsdj Casino does not charge any fee for merging accounts. The service is completely free. We carry out these merges to help players maintain a single, secure profile. There are no hidden costs, and your balances are moved without deductions. If you encounter any request for payment related to an account merge, please notify it to our support team immediately, as it might be a phishing attempt.
Your VIP status is tied to your overall activity and loyalty points. When we merge accounts, we combine the loyalty points and review your total gameplay history. In most cases, your VIP level will be calculated from the combined activity, which can sometimes even lead to a higher tier. Our team will verify your final VIP status after the merge and guarantee you receive all benefits you are owed.
Post-merger, your cashout limits will comply with the rules of the principal account. In case the additional account had a larger limit, that does not automatically transfer. That said, our customer support team can review your account history and adjust limits if your total activity warrants a higher level. We consistently aim to provide fair limits that correspond to your verified status and gaming pattern.